ORANGE PARK, Fla. —
Janey Ortega lived in her Orange Park home for just a few months before a fire destroyed everything on New Year's Eve.
Ortega said everything was charred, including a cable box and router she was renting from AT&T. She says she called the cable company, and was told not to worry about returning or paying for the equipment.
"They said we wouldn't have to pay and sorry for what happened," she said.
But the bills kept coming. Eventually, she started getting calls and letters from a collection agency, demanding she pay $802.50 for the equipment.